Experts Identify AI Literacy, Inclusion by Design, Innovation and Resilience as Key Principles
On November 13, 2025, FIFAI II held a fourth and final workshop to examine AI risks, opportunities and best practices in the financial sector. It focused on financial well-being and consumer protection and was hosted by the Financial Consumer Agency of Canada (FCAC) and GRI. This interim report summarizes the findings of the workshop, which convened more than 55 Canadian and international experts from industry, consumer organizations, federal and provincial supervisory bodies and academia.
The group identified three key principles to support AI adoption and safeguard consumers:
- Inclusion by Design, meaning that financial institutions should integrate consumer interests from the outset when developing AI tools
- Innovation and Resilience, meaning that an innovative and resilient financial sector is generally to the benefit of consumers
- AI Literacy, meaning that as AI tools are rolled out across the financial sector, promoting AI literacy among consumers will improve access, inclusion, and consumer protection
The discussion also touched on how AI can amplify consumer risks in transparency, accountability, data integrity, bias, third party concentration, consumer confidence and fraud.
A final report drawing insights and conclusions from all four FIFAI II workshops will be released in the Spring of 2026.